Use this guide when you want to hold a specific parking spot for a customer or vehicle before the car is physically there.

When you finish, the spot will show as reserved on the Parking Spots page, so your team knows not to use it for another car.

When to reserve a spot

Reserve a spot when the decision is planned but the car is not in the space yet.

Good examples:

• A new storage customer has been approved and will arrive later this week.
• A customer is switching to a premium or lift spot after service is complete.
• Your team promised a specific space to a customer.
• A car is expected back from service and should return to the same location.

Before you start

• The spot should already exist in Parking Spots.
• The customer or car should already exist in Contacts or Cars.
• Confirm the spot should be held before you save the reservation.
• If you are reserving a lift space, confirm the correct lift level.

Step 1: Open Parking Spots

Go to Parking Spots.

If you are not sure which spot to reserve, start with Find parking spots and available spaces.

Step 2: Switch to Table view

Reservations are easiest to manage from the table.

1. Click Filters & Settings

   Click Filters & Settings near the top of the page.

2. Choose Table

   Click Table. The page changes to a list of spots.

3. Find the spot row

   Search or scroll until you find the spot you want to reserve.

Expected result

You can see the spot row, including Reserved Car, Reserved Customer, Currently Parked, and Status.

Step 3: Open Reserve Spot

1. Open the row menu

   In the spot row, open the actions menu at the far right side of the table.

2. Click Reserve Spot

   Click Reserve Spot. If the spot already has a reservation, the menu may say Edit Reservation.

3. Wait for the Reserve Parking Spot window

   The window title should say Reserve Parking Spot.

Step 4: Choose what the reservation is for

You can reserve a spot for a specific car or for a customer.

1. Use Reserve for Car when you know the vehicle

   Choose the car when the exact vehicle is known. This is best for a returning car, a scheduled drop-off, or a car that has already been added to the system.

2. Use Reserve for Customer when you only know the customer

   Choose the customer when the team wants to hold a spot but the exact car is not final yet.

3. Check the selected name carefully

   If the customer has more than one car, confirm the year, make, model, license plate, or VIN before saving.

Step 5: Save the reservation

Click the save button in the Reserve Parking Spot window.

After the reservation saves:

• The table row shows the reserved car or reserved customer.
• The spot is easier for staff to identify as planned, not open.
• Your team can still assign the car later when it physically arrives.

Expected result

The spot is held for the customer or car, and your team can see the reservation on Parking Spots.

Step 6: Assign the car when it arrives

When the vehicle is physically parked in the reserved space, update the location record.

Follow Assign a parking spot.

This final step matters because a reservation does not prove the car is physically present. Assigning the spot keeps the map, car record, and parking report accurate.

Change or clear a reservation

Use this when a plan changes.

1. Open the same spot row

   Go to Parking Spots, switch to Table view, and find the reserved spot.

2. Click Edit Reservation

   Open the row menu and click Edit Reservation.

3. Choose a different car or customer if needed

   Update the reservation if the spot should be held for someone else.

4. Clear the reservation if the spot is no longer held

   Use the clear option in the dialog if the space should return to normal availability.

5. Save the change

   After saving, check the row again to confirm the reservation looks correct.

Common mistakes to avoid

• Do not reserve a spot and then forget to assign the car when it arrives.
• Do not reserve a spot for the wrong customer when two customers have similar names.
• Do not reserve a spot that is already physically occupied unless your team has confirmed the current car is leaving.
• Do not use reservations to hide broken or blocked spaces. Mark those spots inactive in the floor plan instead.

Troubleshooting

What to do next

After the car arrives, follow Assign a parking spot so the app shows the car as physically present.

If you need to check parking history later, use Review the parking report.