Check in social event attendees

What you will accomplish

On event day, you will mark attendees as checked in so your team knows who arrived, who is still expected, and whether a ticket was already used.

This guide is for staff at the door or front desk. You do not need technical skills—only the event page open on a phone, tablet, or computer.

Use check-in when:

The social event is already created. If not, follow Create a social event first.
Customers received the event link, RSVP confirmation, or ticket email before they arrive.
If you plan to scan QR codes, use a device with a working camera and allow the browser to use it when asked.
Charge the tablet or phone you will use at the door.
Have a backup plan: search the attendee list or type a ticket code by hand.

Open the event detail page on a charged phone or tablet (see Step 1 below).
Tap Check in once so you know the check-in screen loads.
If you use QR codes, allow the browser to use the camera when prompted.
Post the event QR code from Share near the entrance if guests should scan to RSVP or check in.
Brief staff: confirm the guest name on screen before tapping Check in.

Open Marketing & Events
Go to Marketing & Events.
Find the event
On the Calendar tab, click the event name. You can also use the search box or filter to Events if the calendar is busy.
Expected result: You land on the event detail page with the event title at the top.
Confirm you are on the right page
The page shows attendance numbers, an attendee table, and buttons such as Check in, Edit, and Share.
The web address looks like /dashboard/social-events/ followed by the event id.
If you need a QR poster for the entrance, click Share and choose QR code before guests arrive. See Review social event RSVPs and attendees for sharing options.
Open check-in
Click Check in.
Expected result: You see the check-in screen for this event (not the general marketing calendar).

The check-in screen offers two paths. Both work—the best choice depends on your device and lighting.

Use Open camera scanner when possible
Tap Open camera scanner (or similar wording). Point the camera at the customer's QR code.
Why this matters: Scanning is faster when many guests arrive at once.
Use Enter code manually as a backup
Tap Enter code manually when the camera fails, the code is worn, or the customer shows a code from email instead of a QR image.
Expected result: A text box appears where you can type the ticket code.

When you choose Enter code manually, you see a Code box and a Lookup button.

Type the code exactly as the guest received it
The code is usually short letters and numbers (for example CCN3W6). Copy it from the customer's RSVP email or text. Do not add spaces.
Why this matters: One wrong character makes the system say the ticket was not found.
Click Lookup
Click Lookup (or press Enter on your keyboard).
Expected result: A card appears with the guest's name, email, RSVP status, and whether they are already checked in.

Look up the ticket
After a scan or after you click Lookup, the screen shows a card with the guest's name, email, RSVP status (going, maybe, and so on), and a badge such as Not checked in or Checked in.
Read the name out loud or point to the screen and ask, "Is this you?" before you continue.
Why this matters: The badge tells you whether this ticket was already used at the door.
Click Check in
Click the blue Check in button on the guest card when the person in front of you matches the name on the screen.
Expected result: The badge changes to show the guest is checked in, or you see a short success message. When you return to the event detail page, that guest appears as checked in in the attendee list.
Why this matters: A clear success message tells door staff the scan worked before the next guest steps up.
Check the next guest
After each successful check-in, the scanner or manual entry screen is ready for the next person.
Why this matters: During busy arrivals, staff should confirm one guest at a time so ticket codes are not mixed up.
Handle already checked in
If the screen says the ticket was already used, pause. The guest may have entered earlier, or someone else may have used the same code. Ask a manager before allowing another entry.

Go back to the event detail page
Use Back or open the event again from Marketing & Events.
Search the attendee list
Use Search attendees... and type the person's name or email.
Check RSVP status
Confirm they appear as Going (or the status your facility uses for confirmed guests).
Use manual code entry when available
Open Check in again, choose Enter code manually, and type the short code from the customer's email exactly as shown (usually letters and numbers, no spaces).
Ask a manager before making exceptions
If the person is not on the list, pause and ask a manager. Do not add walk-ins unless your facility policy allows it.

Watch Going and capacity numbers so your team knows how full the event is.
Refresh the event page occasionally if multiple staff are checking people in.
After the event, send a thank-you campaign or review request to attendees who had a good experience.

Guests with valid tickets are marked checked in within a few seconds.
Staff can answer "how many people are here?" from the event page without paper lists.
Duplicate or invalid tickets are caught before guests enter restricted areas.

Send a follow-up with Create a campaign, or ask for feedback with Request and manage reviews.