Marketing & Events
Review social event RSVPs and attendees
Check who is coming to a customer event, understand RSVP responses, and prepare your team before event day.
What you will accomplish
Use this guide after you have created a social event with Create a social event.
When you finish, you will know:
- How many customers plan to attend
- Who said Going, Maybe, or Can't Go
- How to find one person quickly in a long guest list
- When to share the event link or send a reminder campaign
Before you start
- The social event is already created and visible on Marketing & Events.
- You know the event date, time, and location.
- If the event is paid, payment processing is ready in Settings > Billing.
- You know whether the event is open to all customers, invited customers only, or anyone with a public link.
Open the event detail page
- Open Marketing & Events
Go to Marketing & Events.
- Find the event on the calendar
Use the calendar view and look for the event on the correct day. You can also use filters or search if your calendar is busy.
- Click the event name
Click the event to open its detail page.
Expected result: You see the event title, summary cards for attendance, and a list of attendees.
Understand the summary cards
At the top of the event page, five summary areas help you plan quickly:
- Total Views — how many times customers opened the event page. A low number before you send invites is normal; it rises after you share the link.
- Capacity — how many people the event can hold, if you set a limit.
- Going — customers who plan to attend.
- Maybe — customers who are interested but not sure yet.
- Can't Go — customers who declined. This still helps you know they saw the invite.
Paid events: If customers must buy a ticket, make sure ticket sales match the Going count you expect. If numbers look low, send a reminder campaign using Add campaign message, audience, and publish.
Review the attendee list
The attendee table shows one row per person who responded. Columns include:
- First Name and Last Name — who the guest is.
- Email and Phone — how to reach them if plans change.
- Car(s) — vehicles linked to their portal account (helpful at car-focused events).
- RSVP Status — Going, Maybe, or Can't Go.
- Checked In — whether they arrived on event day (empty until check-in).
Click a column header to sort the list. Use Filters & Settings on the right side of the table to show or hide columns when your team needs a simpler view.
- Scroll to the attendee table
Below the summary cards, find the table of people who responded. You may see buttons such as going, maybe, or Can't Go above the list—these help you focus on one RSVP type at a time when the list is long.
- Filter by RSVP type
Above the table, click going, maybe, or Can't Go when you only want to see one group.
Expected result: The table shows only people in that RSVP group. The summary cards at the top still show totals for the whole event.
Why this matters: Before event day, you may call everyone still marked maybe to confirm head count. Do not count maybe guests as confirmed when you order food or parking.
- Search for one person
Type in Search attendees... when you need to find a name or email quickly.
This is helpful when a customer calls and asks, "Am I on the list?"
Expected result: The table shows only rows that match what you typed.
- Check RSVP status for each row
Each row shows how that person responded. Use this list to:
- Confirm VIP guests are marked Going
- Follow up with Maybe responses if space is limited
- Avoid planning meals or gifts for people who chose Can't Go
- Use Edit if details changed
Click Edit if the event time, location, description, or capacity needs to change. Save updates before you widely share the event link.
Expected result: You can answer "how many people are coming?" in a few seconds without exporting a spreadsheet.
Share the event when you are ready
- Click Share
On the event detail page, click Share. A small menu opens.
- Choose how to share
Pick the option that fits your workflow:
- Copy link — paste the RSVP page into a text, email, or campaign.
- Open link — preview what customers will see before you send it.
- QR code — show a code on a poster, TV screen, or printed flyer so guests can scan it at the door.
- Tell customers what to do
In plain language, ask them to open the link and choose Going, Maybe, or Can't Go so your counts stay accurate.
Prepare your team before event day
- Compare Going count to Capacity if you set a maximum. Plan a waitlist process if you are close to full.
- Assign staff for check-in using Check in social event attendees.
- Send a reminder one or two days before the event to customers marked Going or Maybe.
- Confirm parking, food, and door access match the expected headcount.
Common mistakes to avoid
- Do not assume Maybe means Going when you order food or materials.
- Do not share a customers-only event link on a public website if the event is meant for invited customers only.
- Do not wait until event day to look at RSVPs for the first time.
- Do not edit capacity lower than the current Going count without a plan for who you will contact.
Troubleshooting
What to do next
- Send a reminder or final details with Add campaign message, audience, and publish.
- On the day of the event, use Check in social event attendees.
- After a great visit, ask for feedback with Request and manage reviews.