What you will accomplish

Customers will use a branded web address (your domain) for public pages, portal sign-in, or customer-facing email—so links feel familiar and trustworthy.

Overview

Use this guide when you want customers to see your own web address instead of a default Car Storage Software address.

For example, your facility might want public pages to use a domain such as smithstorage.com or app.smithstorage.com.

When you finish, customers can use a branded web address that feels familiar and trustworthy.

Before you start

• Know which domain your facility owns, such as yourfacility.com.
• Know who manages that domain. This may be GoDaddy, Namecheap, Google Domains, Cloudflare, Squarespace, Wix, or another provider.
• Make sure you can sign in to the domain provider, or know who can help.
• Decide what should use the custom domain: public website pages, customer login, email, or all of them.

What DNS means

DNS is like an address book for the internet.

It tells browsers where to go when someone types your domain.

You do not need to understand every technical detail. In this setup, Car Storage Software gives you records to copy. You or your domain helper add those records at your domain provider.

Step 1: Open Custom domain settings

Go to Settings > Custom domain.

If you do not see this page, open Settings > Website & signup and confirm custom domains are enabled for your facility. If you still do not see it, contact support.

Step 2: Enter your top-level domain

Enter the main domain your facility owns.

Examples:

• smithstorage.com
• apexmotorvault.com
• downtowncarclub.com

Do not enter a full page address such as https://smithstorage.com/contact.

Do not enter an email address.

Expected result

Car Storage Software knows the domain you want to use and can show the setup options for that domain.

Step 3: Choose what to set up

The page may offer several setup options.

1. Website

   Use this when your public facility page or marketplace should use your own web address.

2. Customer login

   Use this when customers should sign in at a branded address, such as app.yourfacility.com.

3. Email domain

   Use this when customer-facing emails should use your domain.

Start with the option that matters most to customers. You can set up the others later.

Step 4: Copy the DNS records

After you choose a setup option, the page shows DNS records to add.

Each record usually has:

• Type such as A, CNAME, or TXT.
• Host or Name, which tells the domain provider what part of the domain is being set up.
• Value, which tells the domain provider where that host should point.
• Purpose, which explains why the record is needed.

Copy the records exactly. Small spelling mistakes can stop the domain from verifying.

Step 5: Add the records at your domain provider

Sign in to the company where your domain is managed.

Look for a section named one of these:

• DNS
• DNS settings
• Manage DNS
• Advanced DNS
• Domain settings

Add each record from Car Storage Software.

Then save or publish the DNS changes.

Step 6: Return to Car Storage Software and check DNS

Go back to Settings > Custom domain.

Use the Check DNS button for the setup option you changed.

The result may be:

• Verified or Complete when the records are found.
• DNS pending when the setup has started but records are not fully found yet.
• Missing when one or more records still need to be added or corrected.

Expected result

Your custom domain status tells you whether the setup is ready or needs more attention.

Step 7: Test the custom domain

After the domain shows verified or complete, open the new address in a browser.

Check:

• The page opens without an error.
• The facility name is correct.
• Registration, marketplace, or login buttons open the right pages.
• Vendor invoice links open correctly if your facility uses them.
• The address bar shows your domain.

What success looks like

• Your custom domain is saved in Car Storage Software.
• The needed DNS records are added at your domain provider.
• The domain shows verified or complete.
• Your team has opened and tested the customer-facing page.

Troubleshooting

What to do next

After the custom domain works, update the links on your website, email templates, vendor instructions, and customer instructions so people use the new branded address. Then run Go live checklist for public pages.